Frequently Asked Questions
Most frequent questions and answers for Care & Maintenance.
1. Taking Care of Your Quartz Plus Surface
From the best of Nature – Quartz, is offered with the high technology. It is a 91% – 95% quartz based product that has outstanding properties to ensure ease of maintenance and longevity of your counter tops. Comparing with many kinds of natural stones, the ever-lasting finish requires only simple and routine care to maintain its good looking. It will withstand exposure to tea, soda, wine, vinegar, lemon juice and strongly colored spices.
2. Routine care and maintenance
Quartz Plus requires no sealing or special cleaning product to renew the luster and it is simple to clean. For routine cleaning, use small quantities of non-bleach, non-abrasive cleaners together with warm water and a damp cloth or sponge. Liquid spills including fruits, vegetables, food colorings and curries , should be wiped up and cleaned with a mild detergent and water immediately after detection.
3. Preventing heat damage ?
Quartz Plus is more heat resistant than other natural stone surfaces including most kinds of granite, marble and limestone; and it is not affected by temperatures lower than 110℃. However, like all stone materials, the Quartz Surface stone can be damaged by sudden and rapid temperature changes. Therefore protective trivets and heat pads must always be used underneath cookware such as skillets, saucepans, pots or dishes when removing hot items directly from any heat source like oven, cook top or microwave and placing onto the Quartz Plus surface. We suggest that hot pots, electric frying pans, oven trays and pans never be directly placed on the counter top surface, as prolonged or sudden extreme temperature changes can permanently damage the material which is not covered under this warranty.
4. Preventing scratches
Quartz Plus is a highly scratch resistant surface; however avoid abuse of the surface by refraining from using very sharp objects such as knives or screw drives directly on the surface. The use of cutting boards and taking care not drop or move heavy objects on the surface will help ensure the long lasting beauty of the Quartz Plus, which has been designed to withstand normal daily use and whilst it is resistant to scratches, cuts and chipping, cutting directly on the Quartz Plus surface should be avoided.
5. Preventing chemicals
There are some strong chemicals and solvents that can cause damage to the Quartz Plus. Paint remover, paint and stain strippers, nail polish removers, bleach, furniture cleaners, oil soaps, permanent markers or inks, oven cleaners, drain cleaners and chemicals with high alkaline pH levels are examples of products that could damage the surface. If a strong chemical or solvent comes into contact with your Quartz Plus surface, rinse immediately with plenty of water then follow with normal cleaning procedures.
6. Removing difficult spills and stains
If normal cleaning procedures do not work on stubborn or dried spills, use a non-abrasive cleaning pad such as a household sponge, along with a common mild cream cleanser or a glass and surface cleaner. Should chewing gum, nail polish, or similar substances adhere to the surface, they can be removed with a plastic scraper. Gently scrape off the substance and then follow the routine cleaning procedures listed above. In case the paint spots or stains persist after following the above procedures then, as a last alternative, the spot use of acetone may be successful. Testing on an inconspicuous area first is recommended.
