1. For the Avoidance of Doubt:


a. This Warranty is available only to the original owner of the residence in which the Product has been originally installed.

b. In case of a newly constructed residence, this Warranty is available for the first owner who purchased the residence from a builder or developer with the product permanently installed.

c. a domestic residence shall relate to any location which is a private residence used for familial habitation and for no commercial purpose whatsoever.

2. Terms and Conditions: This warranty shall:


a. Only apply to products which were installed in a residence for private use;

b. Expire upon transfer of ownership of the residence to any third party or after a period of 10 years from date of installation has elapsed, whichever the earlier;

c. Not be valid in instances where the product has not been paid in full;

d. Be subject to the terms and conditions herein contained always.


3. This Warranty Shall Apply for Interior Use and Only When the Product is:


a. Properly installed and not moved from the original installation;

b. Maintained in accordance with the mentioned Care and Maintenance, which forms part of this warranty;

c. Used solely for the specific purpose of countertop;

4. Manufacturing Defects: QUARTZ PLUS warrants that the Products are free from manufacturing defects. However, this does not apply to color variations, thermal shock, chemical abuse or defects caused by misuse, negligence, or vandalism. QUARTZ PLUS reserves the right in its sole discretion to determine whether there are any such defects and whether there have been any misuse and further claims for visible defects of the Product must be made before any fabrication or installation of the Product.

5. Exclusions: This Warranty does not cover:

a. Damages to the Product caused by any work done by any contractors other than GRANITE PLUS;
b. QUARTZ PLUS takes no responsibility for the installation done by anyone other than GRANITE PLUS;
c. Any damages to the product caused from it being used for flooring, outdoor applications or any application involving exposure of the Product to ultraviolet radiation, chemicals. flames, or excessive heat;
d. Discoloration of the product due to prolonged exposure to direct sunlight;
e. Any modification or alteration to the surface of the product (Ex: grooving the surface for drain boards, etc.);
f. Damage done to the product caused by prolonged exposure to chemicals and solvents;
g. Damage to the product caused by not following the cleaning instructions listed in this Warranty;
h. Damages done by placing hot saucepans and pans directly on the surface and/or sudden change in the temperature, excessive heat or excessive weight applied onto the surface;
i. Damages caused by mishandling or misuse;
j. Failure to follow the Care and Maintenance listed in the Warranty;
k. Failure of adhesive, caulking materials, or damages caused by the accessories installed;
l. Damages caused by vandalism, misuse or accidents including, fractures, burns, scratches, stains, cuts, scuffs of the product;
m. The appearance of a crack does not imply faulty materials. Cracks are generally associated due to ground movement or settlement. Thus, limited warranty does not include cracks developed in the tops after installation;
n. Damages caused from using products which contain trichloroethane or methylene chloride (such as paint removers) or cleaning agents that contain high alkaline/pH levels;

6. Time to Claim Under the Warranty: You must make any claims under this Warranty within 28 days after occurrence of an event which gives rise to a claim pursuant to the Warranty, by notice in writing received by GRANITE PLUS at 9 Progress Ave, Chelmsford, MA 01824.

7. Without Prejudice: QUARTZ PLUS may in its absolute discretion supply replacement materials free of charge, as a gesture of goodwill to help facilitate a resolution for any disputes. This offer will be studied and determined on a case by case basis by QUARTZ PLUS management only. This offer is limited and does not include transportation, fabrication, installation or any other associated charges for trades, removal of existing Product, nor do we take any responsibility for any damages caused by the other parties in the process of replacing the product. This offer cannot be exchanged for cash compensation, and is limited to slabs only. As this is a voluntary offer, we reserve the right to withdraw this offer at any time without notice. This is a onetime offer per site. QUARTZ PLUS may determine that a replacement product may not be reasonably available in the same color or shape as the original product. In case QUARTZ PLUS determines that a replacement product is not available, QUARTZ PLUS reserves the right to provide replacement product of as close as shape and color match as is reasonably possible from the current stock range in satisfaction of its obligations under this limited warranty. This offer will be available for consideration for the original purchaser of the Product and is not valid for the subsequent owners. In making this offer, it does not confer any obligation to any third party to provide any services or costs whatever, nor does it imply that there is any liability for any third party because we have provided the materials free of charge.

8. Procedure Aspects in Respect of the Warranty: To activate the warranty, all fields must be completed returned to GRANITE PLUS, by mail or email to info@granitepluscounters.com.